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Customer Care

Return & Exchange Policy

We want you to love your Romaire Store purchase.

1. Return Requirements

  • Timeframe: Returns accepted within 10 days of purchase
  • Condition: Items must be unworn, undamaged, with all original tags and packaging
  • Exceptions: Worn, altered, or damaged items cannot be returned

2. Exchange Options

  • Timeframe: Exchange requests must be made within 10 days of purchase
  • Options: Available for size, color, or style changes (subject to stock availability)
  • Alternatives: If your preferred item is unavailable, we’ll offer a refund or help you select a different product

3. How to Return

1.
Contact us at 01553993624⁩ with your order details and reason for return
2.
Wait for our authorization and return instructions
3.
Note: Customers cover return shipping unless the return results from our error

4. Refund Details

  • Timing: Processed within 3-5 business days after we receive your return
  • Method: Credited back to your original payment account
  • Shipping Costs: Original delivery fees aren’t refundable (except for our mistakes)

5. Problem with Your Order?

If you receive a defective or damaged item:

  • Contact us immediately at 01553993624
  • Include photos showing the issue
  • We’ll arrange a replacement or full refund

Our customer service team is happy to help with any questions – just contact 01553993624

Thank you for choosing romaire store